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We must be notified within 30 days of receipt of order that you wish to return a item

Do Not Phone
We will need written or email proof of your request
Email us at
[email protected]
with Return and your Invoice #xxxxx as subject line
You can also mail us at

Model Warehouse
3490 Buzzard Rd
Manchester , KY 40962

Indicate Quantity, Item # , Description, Unit Price, and if you require refund or product replacement
Once we get your return request you should receive a Return Merchandise Form within 5-7 business days

- Shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer on all return items
- Any hobby item that have construction started are non-returnable
- If you return a kit with construction started you will not receive any refund
- 15% Restocking fee is charged on all return items, undeliverable or refused shipments