We must be notified within 30 days of receipt of order that you wish to return a item.
Do Not phone.
We will need written or email proof of your request.
Email us at sales@modelwarehouse.biz
with Return and your Invoice #xxxx as subject line.
You can also mail us at
Model Warehouse
3490 Buzzard Rd
Manchester , KY 40962
Indicate Quantity, Item # , Description,Unit Price, and if you require refund or product replacement.
Once we get your return request you should receive a Return Merchandise Form within 5-7 business days.
If your kit has missing or broken parts check out the "Replacement Parts" page.
* Shipping charges are non-refundable
* Return shipping costs are the responsibility of the customer on all return items
* Any hobby kits that have construction started are non-returnable.
* If you return a kit with construction started you will not receive any refund.
* 15% Restocking fee is charged on all return items, undeliverable or refused shipments.
